Community Outpatient Services

Written By Shay Alford

A Team Optimization Project to elevate primary care by implementing a thorough, interprofessional strategy. This involved enhancing hospital transitions for inpatients and sustaining a team-based dual walk-in and longitudinal care model, all supported by a team with expertise in change management and clinic operations.

Location: Penticton, British Columbia

Lead Organization: South Okanagan Division of Family
Focus: Supporting medically complex patients being transitioned from hospital care to primary care.

Project Team:

  • Project Lead: Taunya Cossentine, Executive Lead, SOS Division of Family Practice

  • Kelly Hawes, Primary Care Network and Clinic Support Manager, SOS Division of Family Practice

  • Erin Millar, Clinic Support Lead, SOS Division of Family Practice

  • Jessie MacBurney, Administrative Assistant, SOS Division of Family Practice

  • Dr Tiffany Bursey, Physician Lead

  • Dr Tom Oliver, Physician Lead

  • Dr Glen Burgoyne, Physician Lead

  • Dr Heidi Ingram, Physician Lead

  • Dr Emily Kogel, Physician Lead

Shay Alford
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